Terms and Conditions

These terms and conditions apply to the use of IDCI Website and by accessing this site and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you must stop using this website

If you have any questions relating to these terms and conditions please contact us by email at: info@idci.co.uk

Terms and conditions for special offers are available here.

1. Use of the Website

1.1 Access
Access to IDCI�s Website is in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

1.2 Registration
You warrant that:

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects
  • You will notify us immediately of any changes to your Personal Information by contacting IDCI by email at info@dci.co.uk or calling 0121 327 2277

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

1.3 Privacy policy
Please review our Privacy Policy, which also governs your visit to IDCI, to understand our practices.

1.4 Indemnity
You agree fully to indemnify, defend and hold IDCI, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

1.5 Our rights
IDCI reserves the right to:

modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.

It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

These Terms and Conditions were updated on 04/07/2013.

2. Purchase of Products

2.1 Orders
All orders are subject to acceptance in accordance with our Order Acceptance Policy as set out below.

IDCI will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

2.2 Order Acceptance Policy

Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You having ordered an item on special offer which is not eligible to you.
  • You not having selected the correct postage method
  • You having exceeded the weight limit for your postal destination
  • You not meeting the eligibility to order criteria set out in the main Terms and Conditions
  • You having placed an order with your JavaScript turned off or any other feature which affects the order process. JavaScript is required to calculate the correct postage charge.

If your order is cancelled due to non-compliance with the above order acceptance policies IDCI will contact you offering a refund minus 5% of the order total and a £1.00 transaction charge or an alternative method to complete the order will be suggested.

2.3 Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven working days after the day on which you receive the Products. If your order has already been dispatched please follow the procedure set out by our Returns Policy.

2.4 Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times.

IDCI will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. IDCI cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

2.5 Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges

You confirm that the credit, debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, IDCI will not be liable for any delay or non-delivery.

2.6 Refusal of transaction

IDCI reserves the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. IDCI may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. IDCI will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Provide a delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions

2.7 Delivery

UK Delivery

Most of our orders are dispatched on the same working day or at latest, the next working day after cleared payment has been received.

All orders weighing less than 970g will be delivered by Royal Mail.

All orders weighing between 970g - 4600g will be sent using Collect+.

All orders weighing 4600g or more to a maximum of 195000g (195kg) will be delivered via UK Mail courier service. For orders over 195kg please contact 0121 327 2277 for an individual quote.

We take great care in packaging all orders to ensure their safe delivery to you.

Orders are sent via Royal Mail, Royal Mail Tracked, Parcel Force or UK Mail.

All orders sent by Royal Mail are sent at the customers risk.

International Delivery

Orders from international destinations have a maximum weight limit of 5000g (5kg). If your order is over 5kg please call +44 121 327 2277 or email info@idci.co.uk

All overseas orders are sent at customers risk.

3. General

3.1 Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

3.2 Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

3.3 Limitation of liability

While IDCI will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and IDCI makes no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

IDCI makes no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. IDCI will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

IDCI will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses,

suffered or incurred by that party arising out of or in  connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our  liability for death or personal injury resulting from our negligence or that of  our servants, agents or employees.

3.4 Entire agreement

These Conditions govern our relationship with you.

You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation.

Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

3.5 Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.